Privacy Policy

Last Updated: March 13, 2026

1. Introduction

SmartClaw (“SmartClaw,” “we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect information when you use
the SmartClaw mobile application, website, and related services (collectively, the “Service”).

SmartClaw is a route management platform designed for operators of vending, amusement,
and claw machines. By using SmartClaw, you agree to the collection and use of information
in accordance with this Privacy Policy.

2. Information We Collect

2.1 Account Information

  • Name
  • Email address
  • Phone number (optional)
  • Business name or operator information
  • Account authentication credentials

2.2 Device and App Information

  • Device type
  • Operating system
  • App version
  • IP address
  • Log data and diagnostic information

2.3 App Permissions

Camera

  • Used to scan QR codes for linking payment devices such as Nayax
  • Used to upload photos of machines or locations

Location

  • Used to associate machines with locations
  • Used for route planning and location-based features

Storage

  • Used to upload and store photos of machines and locations

Wi-Fi / Network

  • Used during IoT device provisioning or configuration

2.4 Business and Operational Data

  • Machine information (name, type, configuration)
  • Location information (name, address, contacts)
  • Route planning data
  • Collection records (dates, revenue, notes)
  • Machine alerts and service notes
  • Transaction summaries from connected payment systems (such as Nayax)

3. Operator Location Privacy

SmartClaw is built by operators for operators, and we understand that
location relationships are sensitive business information.

  • We do not operate a competing machine route
  • We do not market to your locations
  • We do not use your location data for outreach or sales

Location data stored in SmartClaw is used solely to provide platform functionality,
including route planning, machine tracking, and collection management.

Your location relationships remain your private business information.

4. How We Use Your Information

  • Provide and maintain the SmartClaw Service
  • Enable machine tracking and route management
  • Sync data with integrated payment systems
  • Process subscriptions and payments
  • Send service notifications or administrative updates
  • Provide customer support
  • Improve features, performance, and reliability
  • Develop new tools for operators

We do not sell or rent personal information to third parties.

5. Data Sharing and Disclosure

Service Providers

  • Cloud infrastructure providers
  • Payment processors (such as Stripe)
  • Analytics services
  • Email or notification systems

These providers are contractually required to protect your data.

Payment Integrations

If you connect payment systems such as Nayax, transaction data may be
synchronized between SmartClaw and those platforms.

Legal Requirements

We may disclose information if required by law, court order, or governmental request,
or when necessary to protect the rights, safety, or property of SmartClaw or its users.

6. Data Security

  • Encryption of data in transit using HTTPS/TLS
  • Secure cloud infrastructure
  • Role-based access controls
  • Authentication protections
  • Routine security monitoring

7. Data Retention

We retain your information for as long as necessary to provide the SmartClaw Service
and maintain your account.

If you wish to delete your account or request removal of your data,
please contact:

support@smartclaw.app

8. Your Privacy Rights

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Request data portability

To exercise these rights contact:

support@smartclaw.app

9. Third-Party Services

SmartClaw may integrate with third-party services such as payment processors,
analytics platforms, or communication tools. These services operate under
their own privacy policies.

10. Children’s Privacy

SmartClaw is not intended for use by children under the age of 13 and we do not
knowingly collect personal information from children.

11. International Users

SmartClaw operates primarily from the United States. If you access the Service
from outside the United States, your information may be transferred to and
processed in the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted
on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions regarding this Privacy Policy please contact:

SmartClaw Support
support@smartclaw.app