Privacy Policy

Last Updated: March 13, 2026

1. Introduction

SmartClaw (“SmartClaw,” “we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect information when you use
the SmartClaw mobile application, website, and related services (collectively, the “Service”).

SmartClaw is a route management platform designed for operators of vending, amusement,
and claw machines. By using SmartClaw, you agree to the collection and use of information
in accordance with this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create a SmartClaw account, we may collect:

  • Name
  • Email address
  • Phone number (optional)
  • Business name or operator information
  • Account authentication credentials

This information is used to create and manage your account.

2.2 Device and App Information

When using the SmartClaw mobile app or web platform, we may automatically collect certain
technical information, including:

  • Device type
  • Operating system
  • App version
  • IP address
  • Log data and diagnostic information

This information helps us maintain service reliability and improve the platform.

2.3 App Permissions

SmartClaw may request access to certain device features to provide functionality:

Camera

  • Used to scan QR codes for linking payment devices such as Nayax
  • Used to upload photos of machines or locations

Location

  • Used to associate machines with locations
  • Used for route planning and location-based features

Storage

  • Used to upload and store photos of machines and locations

Wi-Fi / Network

  • Used during IoT device provisioning or configuration

These permissions are only used to support SmartClaw features.

2.4 Business and Operational Data

SmartClaw is designed to manage vending and amusement machine routes. As part of the
Service, we store business-related operational data, including:

  • Machine information (name, type, configuration)
  • Location information (name, address, contacts)
  • Route planning data
  • Collection records (dates, revenue, notes)
  • Machine alerts and service notes
  • Transaction summaries from connected payment systems (such as Nayax)

This data is used only to provide the functionality of the SmartClaw platform.

3. Operator Location Privacy

SmartClaw is built by operators for operators, and we understand that
location relationships are sensitive business information.

SmartClaw:

  • Does not operate a competing machine route
  • Does not market to your locations
  • Does not use your location data for outreach or sales

Location data stored in SmartClaw is used solely to provide platform functionality,
including route planning, machine tracking, and collection management.

Your location relationships remain your private business information.

4. How We Use Your Information

We use collected information to:

  • Provide and maintain the SmartClaw Service
  • Enable machine tracking and route management
  • Sync data with integrated payment systems
  • Process subscriptions and payments
  • Send service notifications or administrative updates
  • Provide customer support
  • Improve features, performance, and reliability
  • Develop new tools for operators

We do not sell or rent personal information to third parties.

5. Data Sharing and Disclosure

We may share information only in limited situations.

Service Providers

We may use trusted third-party providers to operate the Service, including:

  • Cloud infrastructure providers
  • Payment processors (such as Stripe)
  • Analytics services
  • Email or notification systems

These providers are contractually required to protect your data.

Payment Integrations

If you connect payment systems such as Nayax, transaction data may be
synchronized between SmartClaw and those platforms.

Each integration is subject to the privacy policies of the respective provider.

Legal Requirements

We may disclose information if required by law, court order, or governmental request,
or when necessary to protect the rights, safety, or property of SmartClaw or its users.

6. Data Security

SmartClaw implements industry-standard security practices designed to protect your information.

  • Encryption of data in transit using HTTPS/TLS
  • Secure cloud infrastructure
  • Role-based access controls
  • Authentication protections
  • Routine security monitoring

While we take strong precautions, no internet system can guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the SmartClaw Service and
maintain your account.

If you delete your account or request data removal, we will delete or anonymize your
personal information within a reasonable timeframe, except where retention is required
for legal or regulatory purposes.

Data deletion requests may be submitted to:
support@smartclaw.app

8. Your Privacy Rights

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Request data portability

To exercise these rights, contact us at:
support@smartclaw.app

9. Third-Party Services

SmartClaw may integrate with third-party services such as payment processors, analytics
platforms, or communication tools. These services may collect information according to
their own privacy policies.

10. Children’s Privacy

SmartClaw is not intended for use by children under the age of 13. We do not knowingly
collect personal information from children.

11. International Users

SmartClaw operates primarily from the United States. If you access the Service from
outside the United States, your information may be transferred to and processed in the
United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will
update the “Last Updated” date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy, please contact:

SmartClaw Support
support@smartclaw.app